Parents are required to inform the club in advance if their child is unable to attend a scheduled class via the Parent Portal, tab “Future Absences”. Once the coach checks the register and approves the absence, there will be an automated make-up token applied to the student’s account. There is a limit of one make-up token per month per student for recreational classes and two make-up tokens per month per student for squad classes. Make-up tokens can only be allocated if the Parent has logged the future absence via the Parent Portal prior to the beginning of the class.
Make-up tokens cannot be claimed over the phone or via email. All make-up tokens expire within 30 days. No replacement tokens will be provided for expired tokens.
The make-up token will only be available under the “Student Account” section in the Parent Portal after the missed class has taken place i.e. you cannot book your make-up class prior to the class you are planning to be absent from.
Make-up tokens can be used to book a one-off replacement class via the Parent Portal, tab “Makeups”. The use of make-up tokens is subject to available spaces in the classes across venues. If all classes are fully booked, the Club will not be able to provide you with a make-up class and no monetary refunds are available.
Make-up tokens cannot be used to claim refunds or reduction of fees.